FAQ

Do the rings look second hand?

No. All jewellery has been professionally cleaned, polished and remade where necessary by master craftsmen in Hatton Garden, London and look as good as new.

Can I part-exchange my existing jewellery?

Yes we part-exchange. Please click here to find out more.

Do rings come with an original diamond certificate?

Yes. If it is a solitaire ring, with a dominant centre stone, it will come with the original certificate of the independent certification laboratory.

Can I view the jewellery at one of your showrooms?

Yes. You will need an appointment, especially for our Birmingham and Milton Keynes Showrooms, as all jewellery is kept at our London Showroom and needs to be transferred for your appointment.

It is possible to drop in to our Hatton Garden Showroom, but it can get very busy, so we always recommend making an appointment. Click here to make an appointment.

Do you offer a returns or exchange policy?

Yes. We offer a 30 day "no questions asked" return or exchange policy.

I like the diamond but not the style of the setting, what are my options?

We are able to change the setting of any solitaire ring, stud earrings or any other jewellery with a dominant diamond. Please contact us for more information before completing your purchase, to discuss your options.

If you choose a setting from www.qualitydiamonds.co.uk, we can also offer you 10% off and carry out all the work to change to the new setting.

I want to sell my ring. How long does it take and how do I get paid?

All pieces of jewellery are underwritten by a diamond merchant and if possible we will give you a price in one working day. If you decide to sell, once we have the item and a copy of your ID, you are paid by bank transfer or cash if it's available.

How long have you been in business?

Gems4less Ltd has been trading since October 2003.

Why are the pieces of jewellery much cheaper than new?

A different VAT scheme is in operation for second hand jewellery, which allows us to pass on a significant saving to you. Combine that with our philosophy of offering the highest quality jewellery for the lowest possible price and you end up with fabulous jewellery, at fabulous prices!

I don't want second hand jewellery, I want new!

No problem! Head on over to www.qualitydiamonds.co.uk and choose from a huge selection of beautiful quality diamond jewellery, hand made, just for you :-)

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